Frequently Asked Questions
What are your hours?
Our hours vary throughout the year, so be sure to check our website or call our stores for the latest information. Click here for our hours or to call the store.
Does Ken’s Gardens offer a warranty?
We take great care to bring you the highest-quality plants. If your plants are not doing well for whatever reason, we will replace them with the same or a comparable plant or store credit. See our Returns page for full details about our warranty and returns.
What is your return policy?
Any item in saleable condition can be returned within 30 days of purchase, refunded in the original method of payment. Returns must be accompanied by a cash register receipt dated within the previous 30 days. See our Returns page for full details.
Does Ken’s Gardens sell mulch (and/or pots, seeds, fertilizer, and other supplies)?
Yes! We sell a wide variety of gardening supplies, including mulch, peat moss, plant fertilizers, weed killers, gardening gloves, hoses, trowels, seeds… You name it, we just might have it! Get in touch with us.
My plant looks sick. If I bring part of it in, can you tell me what’s wrong with it?
Maybe! Our plant experts have seen a lot over the years. But before you make the trip, check out our Plant & Problem Finder, where you can search for what’s ailing your plant and see how to treat it. If it’s beyond saving, and you bought it at Ken’s, you may be able to return it. See our Returns page for full details.
How can I buy a gift card?
Visit our Gift Cards page to purchase an e-gift card that will be sent via email. To purchase a physical gift card, just ask at the register at our Smoketown and Intercourse locations.
What is Gallery Grow?
Gallery Grow is our sister store located on Gallery Row in downtown Lancaster. Stop in for succulents, miniature plants, houseplants, pots, and other décor, or stay for a while and make a terrarium or kokedama! Visit the Gallery Grow site to learn more.
I love your workshops. Can I rent space for a private event?
Call either of our Ken’s Gardens locations to inquire. Gallery Grow offers several rental options for your baby shower, team building event, or other group outing.
Does Ken's Gardens sell Christmas trees?
Shop our stores for beautiful poinsettias, wreaths, pine roping, Norfolk pine trees, and other items during the holiday season. But no, we typically do not sell Christmas trees.